Privacy Policy
Last updated: June 2026
Vittapetz ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.
1. Information We Collect
We collect information you provide directly, including your name, email address, delivery address, and payment details when you place an order. We also automatically collect certain data when you browse our site, such as your IP address, browser type, pages visited, and time spent on our site, via cookies and similar technologies.
2. How We Use Your Information
We use your personal data to process and fulfil your orders, send order confirmations and shipping updates, respond to customer service enquiries, improve our website and product offering, and send you marketing communications where you have given your consent. We do not sell or rent your personal data to third parties.
3. Sharing Your Information
We share your information only with trusted third-party service providers who assist us in operating our website and fulfilling orders, including payment processors (Stripe), shipping carriers, and our e-commerce platform (Wix). These partners are contractually obligated to keep your data secure and use it solely for the purposes we specify.
4. Cookies
Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You may disable cookies through your browser settings, though this may affect certain features of the site.
5. Your Rights (UK GDPR)
Under UK GDPR, you have the right to access, correct, or delete the personal data we hold about you. You may also object to or restrict certain processing of your data. To exercise any of these rights, please contact us at vittapetz@gmail.com.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for six years in accordance with UK tax regulations.
7. Security
We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. All payment transactions are encrypted and processed securely through Stripe.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at vittapetz@gmail.com.