Terms & Conditions
Last updated: June 2026
Please read these Terms and Conditions carefully before using our website or placing an order. By accessing our website or making a purchase, you agree to be bound by these terms.
About Us
Vittapetz is an online retail store selling pet products. You can contact us at vittapetz@gmail.com.
Orders
By placing an order, you confirm that you are at least 18 years old and that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or suspected fraudulent activity. Once an order is placed, you will receive an email confirmation. This confirmation is an acknowledgement of your order, not acceptance of it — acceptance occurs when your order is dispatched.
Pricing & Payment
All prices are displayed in GBP (£) and are inclusive of any applicable VAT where required by law. We reserve the right to change prices at any time without prior notice. Payment is processed securely through Stripe. We accept all major credit and debit cards. We do not store your payment card details.
Shipping & Delivery
We ship to the United Kingdom and internationally. Delivery times and costs vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided as a guide only and are not guaranteed. We are not liable for delays caused by customs, postal services, or events beyond our control.
International Orders
For orders outside the United Kingdom, you may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the recipient. Vittapetz has no control over these charges and cannot predict their amount. Please check with your local customs authority before placing an order.
Returns & Refunds
Our Returns and Refunds Policy forms part of these Terms and Conditions. Please refer to our dedicated Returns & Refunds Policy page for full details.
Product Descriptions
We make every effort to ensure that product descriptions, images, and specifications are accurate. However, we do not warrant that product descriptions are entirely error-free. If a product you receive differs significantly from its description, please contact us at vittapetz@gmail.com.
Limitation of Liability
To the fullest extent permitted by law, Vittapetz shall not be liable for any indirect, incidental, or consequential loss or damage arising from the use of our products or website. Our total liability to you in respect of any claim shall not exceed the value of the order to which the claim relates.
Intellectual Property
All content on this website, including text, images, logos, and product descriptions, is the property of Vittapetz or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this site without our prior written consent.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of our website following any changes constitutes your acceptance of the revised terms.
Contact Us
For any questions regarding these Terms and Conditions, please contact us at vittapetz@gmail.com.